Frequently Asked Questions
Answers to all your questions about 77ub right here
From opening an account to depositing via bKash, claiming bonuses, cricket betting, and responsible gaming — find detailed information on everything.
Welcome to 77ub. This page organises the most frequently asked questions from players in Bangladesh into five categories — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Safety and Responsible Gaming. If you cannot find your question here, our 24/7 live chat support team is always ready to help.
Account and Registration
To open an account at 77ub, you need an active mobile number, a valid email address, and you must be 21 years of age or older. Enter accurate information in the registration form and keep the required documents ready for identity verification. The process is simple and quick.
No, only one account per user is allowed at 77ub. Creating multiple accounts may result in all accounts being closed and any associated bonuses being cancelled. If you forget your password, use the password reset option or contact our support team.
In most cases, the account verification process takes a few hours to complete. Submitting accurate and clear documents speeds up approval. Withdrawals may be delayed until verification is complete, so it is advisable to complete verification in advance.
Click the "Forgot your password?" option on the 77ub login page. A reset link will be sent to your registered email or mobile number. Use that link to set a new password. If you run into any issues, get help through our live chat support.
Deposits and Withdrawals
Deposits via bKash are generally instant. Your 77ub account balance is updated within a few minutes of a successful payment. In rare cases there may be a slight delay due to network issues; contact support if that happens.
The minimum deposit amount at 77ub is ৳100 (applicable for all methods). The minimum withdrawal amount is ৳800. These limits are the same for all methods — bKash, Nagad, Rocket, Upay, and bank transfer.
The withdrawal process at 77ub is generally completed within 10 to 45 minutes. If account verification is complete and the correct details have been provided, the money will reach your bKash, Nagad, or bank account within that time.
Yes, both Nagad and Rocket can be used for deposits and withdrawals at 77ub. Upay and bank transfer are also supported. The minimum deposit amount is ৳100 for all methods.
77ub does not charge any additional processing fees of its own. However, your payment provider — such as bKash or Nagad — may apply their own transaction charges. Check the fee policy of the relevant payment app before making a deposit.
Common reasons for a rejected withdrawal include incomplete account verification, an unmet bonus wagering requirement, or a turnover lower than the deposited amount. If the reason is not clear, contact our live chat support right away — we are able to resolve issues quickly.
Games and Rules
To bet on BPL matches at 77ub, go to the cricket section and view the list of ongoing or upcoming matches. Bets can be placed before the match toss; with the live betting feature you can also place bets while the match is in progress. Confirm the bet amount, market, and odds before submitting.
RTP (Return to Player) refers to the percentage of total bets that a game returns to players over the long term. It is a theoretical mathematical average — the same result will not occur in every session. A higher RTP means comparatively lower losses over the long term, but it does not guarantee a win.
Yes, 77ub is a fully mobile-friendly platform. The site works smoothly on any Android or iOS smartphone browser. Slots, live casino, cricket betting — all features are available on mobile. No separate app download is required.
The 77ub live casino section features games from several well-known providers including Evolution Gaming and Ezugi. You can play Baccarat, Roulette, Blackjack, Teen Patti, and many more games with real dealers. You can also chat with the dealer through live chat.
Yes, 77ub uses only software from recognised game providers whose games are tested by independent auditors. Random Number Generator (RNG) technology ensures that the result of every spin or round is completely random and unrelated to the previous one.
Bonuses and Promotions
On your first deposit at 77ub you will receive a 200% welcome bonus, up to a maximum of ৳20,000. This means if you deposit ৳1,000 you can start playing with a total of ৳3,000. A 15x wagering requirement must be met before the bonus can be withdrawn.
A 15x wagering requirement means you need to wager 15 times the bonus amount before you can make a withdrawal. For example: if you receive a ৳5,000 bonus, you must complete bets totalling ৳75,000 before it becomes withdrawable. Different games may count differently toward wagering — see the terms and conditions for details.
The 77ub VIP program has five levels — Bronze, Silver, Gold, Platinum, and Diamond. Your level increases based on regular play and activity. At the Diamond level, weekly cashback can be up to 1.5%. Each level comes with special benefits and priority support.
Cashback is applied on a weekly basis and is calculated as a percentage of net losses. The maximum cashback is 0.3% at Bronze, 0.6% at Silver, 0.9% at Gold, 1.2% at Platinum, and 1.5% at Diamond. It is added directly to your account.
Yes, 77ub offers attractive promotions on special occasions such as Eid, Pohela Boishakh, the T20 World Cup, and the BPL season. These offers are available for a limited time. Visit the promotions page regularly for updates or ask via live chat.
Safety and Responsible Gaming
77ub uses SSL encryption technology to keep all your personal and financial information secure. Our server systems undergo regular security reviews. Never share your password with anyone and always use a strong password.
77ub is for those aged 21 or older only. Age is confirmed during account verification. Minors are not permitted to open an account and accounts may be closed in cases of suspicion.
Yes, 77ub takes responsible gaming seriously. You can request a temporary or permanent self-exclusion via live chat or email. The request will be acted on immediately. Keeping your gaming habits in check is our priority.
Gaming addiction can be a serious problem. If you or a family member shows signs of addiction, seek professional help immediately. Contact 77ub via live chat and request self-exclusion, a deposit limit, or account closure. You will also find detailed information on the responsible gaming page.
The 77ub support team provides assistance in Bengali 24/7. Connect directly via live chat from any page on the site or write to us at [email protected]. You will get quick answers to general questions; for more complex matters we also do our best to provide a resolution as quickly as possible.
Still have questions?
Our Bengali support team is with you 24/7. Chat directly via live chat or write to us by email — we respond quickly.